Shipping & Returns

Shipping Policy

Hongkong Lead Technology Limited ships women's clothing to the addresses provided at checkout. Orders are processed on business days after payment verification and address confirmation. Hongkong Lead Technology Limited ships only to the shipping address entered by the customer at checkout. Customers are responsible for providing a complete and accurate shipping address. Hongkong Lead Technology Limited is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information.

Shipping timelines are standard and depend on destination, carrier performance, and customs processing. Hongkong Lead Technology Limited does not guarantee specific delivery days. Any delivery estimate provided by a carrier is not a guarantee by Hongkong Lead Technology Limited. Shipping charges are calculated at checkout and are non-refundable unless the return is approved under the damaged goods policy stated below.

If a shipment is marked as delivered by the carrier, Hongkong Lead Technology Limited treats the delivery as complete. Customers contact the carrier directly for any delivery dispute after the carrier marks the shipment as delivered. Hongkong Lead Technology Limited assists with carrier inquiries when the customer provides the order number and tracking information.

Returns and Refunds

Hongkong Lead Technology Limited offers a strict 14 days no-reason refund policy. Customers request a return for any reason within 14 days of receiving the item. The 14-day period begins on the date of delivery as confirmed by the carrier. Return requests submitted after the 14-day period are not eligible for a refund. The buyer completely bears the return shipping costs.

Returned items must be unused and in original packaging. Items must include all original tags, labels, and accessories. Items that are used, washed, altered, damaged through customer handling, or missing original packaging are not eligible for return. Hongkong Lead Technology Limited inspects every returned item. If the returned item does not meet the condition requirements, Hongkong Lead Technology Limited denies the refund.

Step-by-Step Return Process

Step 1: Submit a return request to [email protected] within 14 days of receiving the item. Include the order number, the item description, and the reason for return. A reason is not required under the strict 14 days no-reason refund policy, but the request must be submitted within the 14-day period.

Step 2: Wait for a return authorization from Hongkong Lead Technology Limited. Do not send any item to Hongkong Lead Technology Limited without a return authorization. Items sent without authorization are refused or returned to the sender at the buyer's expense.

Step 3: Pack the item securely in its original packaging. Include all original tags, labels, and accessories. The buyer completely bears the return shipping costs. Hongkong Lead Technology Limited does not provide prepaid return labels and does not reimburse return shipping charges.

Step 4: Ship the item to the return address provided by Hongkong Lead Technology Limited. The recipient must be Hongkong Lead Technology Limited, the contact phone is +852 4666 7997, and the specific return address is UNIT 1406B 14/F THE BELGIAN, BANK BLDG, NOS 721-725 NATHAN RD KLN, HONG KONG. The buyer must use a trackable shipping method. Hongkong Lead Technology Limited is not responsible for returned items lost or damaged in transit.

Step 5: Send the tracking number to [email protected] after shipping the return. Hongkong Lead Technology Limited uses the tracking number to confirm delivery of the returned item.

Step 6: Hongkong Lead Technology Limited inspects the returned item after delivery. If the return is approved, Hongkong Lead Technology Limited initiates the refund to the original payment method.

Refund Timing

The refund arrival time is at least 14 days from the date Hongkong Lead Technology Limited receives the returned item. This minimum period applies to all approved refunds. The refund takes longer than 14 days when the payment provider, financial institution, or region requires a longer period. Customers must allow at least 14 days for the refund to arrive after Hongkong Lead Technology Limited approves the return.

PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Hongkong Lead Technology Limited complies with applicable local laws. Where local law requires up to 30 days for PayPal refunds, the refund arrives within that longer period. Customers must allow at least 14 days for PayPal refunds and up to 30 days where local law requires.

Damaged Goods

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted. Customers contact [email protected] within exactly 7 days of receipt and provide the order number, a description of the damage or defect, and clear photographs of the item and packaging.

If a damaged or defective item claim is approved, Hongkong Lead Technology Limited provides instructions for the return. The buyer completely bears the return shipping costs unless Hongkong Lead Technology Limited states otherwise in the claim approval. Refund timing for approved damaged or defective item claims follows the Refund Timing section above.

Non-Returnable Items

Items that are not eligible for return under the condition requirements are non-returnable. Items must be unused and in original packaging. Items that are used, washed, altered, damaged through customer handling, or missing original packaging are non-returnable. Hongkong Lead Technology Limited does not accept returns for items that fail these condition requirements. The strict 14 days no-reason refund policy applies only to items that meet the condition requirements.

Exchanges

Hongkong Lead Technology Limited does not process direct exchanges. Customers who want a different item return the eligible item under the strict 14 days no-reason refund policy and place a new order. The buyer completely bears the return shipping costs for the returned item. New orders require product availability and shipping charges.

Order Cancellations

Customers request an order cancellation before the order is processed. Hongkong Lead Technology Limited cannot cancel an order after it has been processed or shipped. If an order cannot be cancelled, the customer uses the return process after receiving the item. The strict 14 days no-reason refund policy applies from the date of delivery.

Contact Information

Customers with questions about shipping or returns contact Hongkong Lead Technology Limited at [email protected]. Customers also use +852 4666 7997. The return address is UNIT 1406B 14/F THE BELGIAN, BANK BLDG, NOS 721-725 NATHAN RD KLN, HONG KONG. The website is dvrrjeans.com.